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Making a complaint role play

The pairs work through their handouts, deciding on the setting of the role play (unless you have decided this for them to fit the lesson theme) and the other factors. Each pair is likely to come up with a different scenario. Briefly check the cards to make sure that everybody has understood the format. Then the pairs act out the situations they have devised.

 

 

                                      Making a complaint

 

 

PLACE            ______________ ticket office

 

                        ______________ shop

 

Other commercial place: __________________

 

 

STUDENT A: CUSTOMER  

 

What’s your problem? _______________________________________________

 

_________________________________________________________________

 

_________________________________________________________________

 

What results do you want from the conversation? _________________________

 

_________________________________________________________________

 

_________________________________________________________________

 

 

 

STUDENT B: You work in the place.

 

What’s your job, exactly?        Assistant / Manager / ___________ (other)

 

Are you helpful / unhelpful / friendly / unfriendly / ___________ (other)?

 

What happens in the end? __________________________________________

 

________________________________________________________________

 

________________________________________________________________

 

 

© ELTgames.com / Jon Marks. This activity first appeared in English Teaching Professional magazine