To return to list, click BACK on your browser
Making a complaint role play
The pairs work through their handouts, deciding on the setting of the role play (unless you have decided this for them to fit the lesson theme) and the other factors. Each pair is likely to come up with a different scenario. Briefly check the cards to make sure that everybody has understood the format. Then the pairs act out the situations they have devised.
Making a complaint
PLACE ______________ ticket office
Other commercial place: __________________
STUDENT A: CUSTOMER
What’s your problem? _______________________________________________
What results do you want from the conversation? _________________________
STUDENT B: You work in the place.
What’s your job, exactly? Assistant / Manager / ___________ (other)
Are you helpful / unhelpful / friendly / unfriendly / ___________ (other)?
What happens in the end? __________________________________________
© ELTgames.com / Jon Marks. This activity first appeared in English Teaching Professional magazine